FAQs
What is a Virtual Receptionist?
A virtual receptionist is a remote professional who handles your phone calls, schedules appointments, and manages customer inquiries. Enjoy a personal touch without the need for on-site staff!
What Are Your Hours for Answering Calls?
We answer calls Monday to Friday from 8:30 am to 5:30 pm Canberra time (Australian Eastern Standard Time (
How Much Does a Virtual Receptionist Cost?
Pricing varies based on services and call volume. We offer flexible plans to accommodate different budgets.
How Does Virtual Reception Work?
Virtual receptionists answer incoming calls using a dedicated line, take messages, manage appointments, and provide customer support—all while maintaining a friendly, professional tone that reflects your brand.
Will My Virtual Receptionist Represent My Business?
Yes! Our virtual receptionists are trained to represent your business professionally, using the information you provide us.
Can Calls Be Transferred to Me?
Yes! We can transfer calls directly to you when you’re available, ensuring that you can connect with your customers in real-time.
Are calls answered in my business name?
Yes they are, uur VOIP system is able to identify your calls. It recognises the phone number that your customers are calling.
Do I have to divert calls all the time?
No, you don’t need to divert calls all the time. We can act as an overflow service, stepping in when you’re busy, on leave, or when staff are unavailable. You can choose when and how often you want us to handle your calls, giving you the flexibility to manage your business on your terms.